... Skip to content

Frequently Asked Questions

  • Payments
    • What Payment Methods Do You Accept?

      We accept All debit and credit cards based on Visa, master card, American Express, Discover, JCB, and Diners Club.

    • When Will My Card Be Charged For The Service?

      Your card will be charged 24 hours before your scheduled cleaning service. It will help our cleaner and you to get a confirmed and timely cleaning service.

    • Is There A Deposit Or Booking Fee Required?

      No, we will only charge you 24 hours before your scheduled cleaning that you did with our online booking form so that the next day, you get cleaner at your home and you get spotless cleaning with peace of mind.

    • Is Your Pricing Transparent?

      Yes, 100% we do not use hidden tactics like getting service for 19$ and then being with us for the next six months, and if you cancel, you have to pay a deposit. We don’t use this type of shady technique like other market players. We will only charge you what you get in your booking summary and email. Our tailor made services are for your ultimate benefit without hidden pricing. We are crystal clear in pricing with our customers, and customer satisfaction is our priority.

    • Do You Offer Recurring Services?

      Yes, We do offer a recurring cleaning service. Please select your desired regular model from our booking form in step 3. We offer a twice-a-week, weekly, every two weeks, every three weeks, Monthly, and half-yearly service, and the best thing is that you can cancel any time!

    • Do You Charge Anything Else Above My Booking Summary Final Price?

      No, we don’t charge you anything else.

    • Is My Payment And Card Details Secure At Your End?

      Yes, your card and payment details are 100% secure with 256-bit SSL encryption by the world’s best payment processor, Stripe, and it is also 3d secure, so absolutely feel free and safe.

    • Do You Store My Card Details?

      No, we don’t, as it is in the hands of Stripe (the world’s best payment processor), which is 3D Secure and encrypted.

    • Is Tipping Your Cleaning Staff Required Or Encouraged?

      It depends upon you. If you want to support our hard-working cleaners we have a tip section in our booking form you can give a tip there.

    • Do You Offer Any First-Time Customer Discounts Or Loyalty Programs?

      Yes, we do offer special for recurring services up to 20% off.

    • Do You Provide Invoices And Receipts?

      Yes, you will receive it in your email as a booking summary.

    • How Does Pricing Work For Recurring Services Versus One-Time Cleanings?

      In a one-time service, we will only charge you for a single payment. In recurring service, you will be charged 24 hours before your cleaning date. It will protect our cleaner from any loss, and we will also get a confirmation from your side.

  • Cleaners
    • How Do You Select The Cleaners You Refer To?

      We have a rigorous selection process that includes background checks, reference checks, and in-person interviews to ensure we refer only the most reliable and top-rated cleaning professionals.

    • Are The Cleaners Insured And Bonded?

      Yes, all cleaners referred by our agency must be insured and bonded to provide peace of mind and protection for our clients.

    • What Kind Of Training Do Your Cleaners Have?

      Cleaners we refer undergo a thorough vetting process, which includes training on cleaning best practices, safety protocols, and customer service excellence.

    • Can I Request The Same Cleaner Each Time?

      We strive to accommodate requests for specific cleaners for recurring services, as we understand the importance of consistency and building a rapport with your cleaner. Just indicate that you would prefer having the same cleaner in the booking form.

    • What Happens If I Am Not Satisfied With The Cleaning?

      Your satisfaction is our priority. If you’re not happy with the work performed, please get in touch with us within 24 hours, and we will make arrangements to address any issues or refer a different cleaner for your next service.

    • Are The Cleaning Products The Cleaners Use Safe For Pets And Children?

      The cleaners we refer to can use eco-friendly and non-toxic cleaning products upon request in our booking form to ensure the safety of all members of your household, including pets and children.

    • What Should I Do If My Scheduled Cleaner Doesn't Show Up?

      In the rare case of a no-show, please get in touch with us immediately. We will work quickly to refer a replacement cleaner and reschedule your cleaning appointment as soon as possible.

    • Can The Cleaners Handle Special Requests Or Areas Requiring Extra Attention?

      Yes, cleaners are flexible to handle special requests or areas that require extra attention. We recommend discussing your needs in the additional information section of our booking form when scheduling your appointment to ensure the cleaner is well-prepared.

    • How Do You Address The Issue Of Cleaners Arriving Late Or Rescheduling On Short Notice?

      We understand the importance of punctuality and clear communication. We have scheduling systems in place to minimize such inconveniences and ensure that appointments are honored.

    • What Steps Are Taken To Ensure That Cleaners Exhibit Professional Behavior And Respect For The Customer's Home And Belongings?

      We hold our cleaners to the highest professional standards. Any instances of rudeness or inadequate cleaning are addressed promptly, and we strive to provide consistent, respectful, and thorough service.

  • Booking Form
    • What Information Do I Need To Provide When Booking?

      You’ll need to provide basic personal details, your home type and size, the number of full and half bathrooms, and select any of our 20+ additional cleaning services that meet your needs.

    • What Information Do I Need To Provide When Booking?

      You’ll need to provide basic personal details, your home type and size, the number of full and half bathrooms, and select any of our 20+ additional cleaning services that meet your needs.

    • How Specific Do I Need To Be About My Home Size?

      Please provide an accurate estimate of your home’s square footage and the number of rooms to ensure we allocate the right amount of time and resources for your cleaning.

    • Are There Any Additional Fees For Larger Homes?

      Homes more extensive than the average size may incur additional fees. Please get in touch with us so we can provide a precise estimate based on your information.

    • What Extra Services Can I Add To My Booking?

      You can add services such as wastebasket disinfection, pet area cleaning, inside appliance cleaning, and more. Each service is listed with the option to add it to your booking.

    • Can I Book A Cleaning For The Same Day Or On A Sunday?

      Yes, we offer both same-day cleaning and Sunday Service options for your convenience, subject to availability.

    • Do You Offer Move-In Or Move-Out Cleaning Services?

      Absolutely; for move-in/move-out cleanings to ensure your space is ready for the next chapter, please select move-in move-out extra in the third step of our booking form.

    • Is There An Extra Charge For Using Eco-Friendly Green Products?

      We offer eco-friendly green cleaning products as an alternative. There may be a small additional charge, which you can view and select during the booking process in the third stage.

    • How Is Laundry Service Handled?

      If you add laundry service to your booking, please provide instructions for washing and any special care items. Note that this service may extend the cleaning time.

    • What If I Want Special Attention To Areas Like Door Frames And Baseboards?

      You can add a note for particular attention areas like door frames and baseboards when booking your service.

    • What If I Need To Cancel Or Reschedule My Appointment?

      You can cancel or reschedule your appointment up to 24 hours before the scheduled time without any penalty. For last-minute changes, please check our policies FAQs.

  • Recurring Cleaning
    • What Recurring Cleaning Schedules Do You Offer?

      We provide flexible recurring cleaning schedules to fit your needs, including weekly, bi-weekly (every two weeks), tri-weekly (every three weeks), and monthly services.

    • How Do The Discounts Work For The Subscription Models?

      Enjoy a 10% discount for weekly cleanings, 5% off for bi-weekly and tri-weekly services, and 5% off for monthly cleanings. Choose our 6-month weekly cleaning package to receive a substantial 20% discount.

    • Can I Change My Subscription Frequency?

      Yes, you can adjust the frequency of your cleaning subscription by contacting us at least 48 hours before your next scheduled service.

    • What Happens If I Need To Skip A Cleaning?

      If you need to skip a scheduled cleaning, please inform us at least 48 hours in advance on our support page or email us. We’ll pause your subscription and reschedule your cleaning without affecting your discount.

    • How Am I Billed For Recurring Services?r

      You are billed for each service 24 hours before it occurs. For our 6-month weekly package, you can pay upfront for the 20% discount or be billed weekly.

    • What Is Your Cancellation Policy For Recurring Services?What Is Your Cancellation Policy For Recurring Services?

      You can cancel your recurring service with no penalty by providing a 30-day notice. For more information, please review our detailed cancellation policy.

    • If I Sign Up For The 6-Month Weekly Service, Am I Locked In For That Duration?

      The 6-month weekly package is designed to offer you a significant discount for a longer commitment. If your circumstances change, please discuss your options with our customer service team.

    • Are There Any Benefits To Subscribing To A Recurring Cleaning Service?

      Subscribing to a recurring cleaning service ensures your home is consistently clean, provides peace of mind, and offers you cost savings with our discount structure.

    • How Do I Sign Up For A Recurring Cleaning Subscription?

      Signing up is easy! Please choose your preferred frequency on our booking page, select any additional services you need, and check out. Your discounts will be automatically applied.

  • Support
    • What Should I Do If I’m Not Satisfied With My Cleaning?

      Your satisfaction is our priority. If you’re unhappy with any aspect of your cleaning, please email us or reach us via WhatsApp for a prompt response. You can also use our support ticket form at the bottom of our website. We’ll work with you to resolve the issue swiftly.

    • How Do I Report A Problem With My Cleaner?

      If there’s an issue with your cleaner, please get in touch with us immediately through our support channels. We take your feedback seriously and will take appropriate steps to address your concerns.

    • What Is Your Policy For Damaged Items During Cleaning?

      In the rare event of damage, please notify us within 48 hours of the service. We will review the incident and provide a resolution per our damage policy.

    • Can I Request A Different Cleaner For My Next Service?

      Indeed, if you would like to request a different cleaner, contact us, and we will accommodate your preference for your next scheduled cleaning.

    • What Can I Do If My Cleaner Does Not Show Up?

      If your cleaner fails to arrive, please reach out to us via WhatsApp for the quickest solution, or email us, Or fill out our support ticket form, which you can find in the menu of our website bottom. We will take immediate action to reschedule your appointment at your convenience.

    • How Can I Provide Feedback On My Cleaning Service?

      We welcome your feedback! After your cleaning, you’ll receive a follow-up email where you can rate your service and provide comments. Alternatively, you can contact our support team directly.

    • Is Customer Support Available 24/7?

      Our customer support team is available to assist you during business hours. For urgent after-hours support, WhatsApp is the best channel to reach us.

    • Who Do I Contact For Billing And Payment Issues?

      For any billing or payment-related queries, email us, and we will provide you with assistance to resolve the issue.

    • What Should I Do If I Have Special Requests Or Instructions For My Cleaner?

      For special requests or instructions, please inform us ahead of your cleaning via the booking form additional information section.

    • How Do I Modify Or Cancel My Cleaning Appointment?

      To modify or cancel your appointment, please get in touch with us at least 48 hours in advance through our support email or WhatsApp to avoid any cancellation fees.

  • Offers
    • Where Can I Find Current Offers And Promotions?

      All our current offers are listed on the offers page, accessible through the footer menu on our website.

    • How Do I Redeem An Offer?

      To redeem an offer, enter the promotional coupon code at checkout. The discount will be applied to your total amount due.

    • Are Offers Combinable With Other Promotions Or Discounts?

      Typically, offers cannot be combined with other promotions or discounts. Please refer to the specific terms and conditions for each offer.

    • Do Offers Apply To All Types Of Cleaning Services?

      Offers may be specific to certain services or service frequencies. Check the terms and conditions on our offers page for details.

    • What Happens If I Forget To Apply For An Offer At Checkout?

      If you forgot to apply for a valid offer at checkout, don’t hesitate to contact our support team. We’ll do our best to adjust your billing accordingly.

    • Can I Use More Than One Offer Over Time?

      No, At one single time, one offer is applicable, but if you want to change your current offer to a new one, don’t hesitate to contact us.

    • How Often Do You Release New Offers?

      We release new offers periodically, especially during festive seasons and special occasions. Keep an eye on our offers page or sign up for our newsletter to stay updated.

  • Cancellation
    • How Do I Cancel My Cleaning Subscription?

      To cancel your subscription, please contact our subscription team at our support email or through our support ticket form. Cancellation terms will depend on your subscription type.

    • What Are The Charges If I Cancel My Six-Month Subscription?

      If you cancel a six-month subscription, we will charge back the discount received during the subscription period and terminate the service immediately.

    • What Are The Charges For Canceling A Weekly Subscription?

      For weekly subscriptions, we will charge the amount equal to the discount provided for the subsequent two cleanings upon cancellation.

    • Are There Cancellation Fees For Bi-Weekly And Monthly Subscriptions?

      Yes, for cancellations of bi-weekly(every two weeks), Tri-weekly (every three weeks), and monthly subscriptions, we will charge the discount amount of your next scheduled cleaning.

    • What If I Need To Cancel My Cleaning Appointment Within 24 Hours Of The Scheduled Time?

      Cancellations within 24 hours of your scheduled cleaning will incur a 10% charge of the billed amount.

    • Is The Cancellation Fee Higher If I Cancel Closer To The Appointment Time?

      Yes, cancellations within 12 hours of the scheduled time will incur a 25% fee, and those within 6 hours will incur a 40% fee.

    • How Do I Reschedule My Cleaning Appointment?

      You can reschedule your cleaning free of charge by notifying us at least 24 hours before your booked time.

    • What Happens If I Don't Reschedule 24 Hours In Advance?

      Please reschedule 24 hours in advance to avoid the exact charges as a cancellation.

  • Other
    • Do You Offer Cleaning Services For Special Events Like Birthdays Or House Parties?

      Absolutely! We provide pre-event and post-event cleaning services to ensure your venue is spotless for your guests and comfortably clean after the festivities. Contact us by email, on WhatsApp, or fill out our contact form on the website to secure your booking.

    • Can I Book A Cleaning Service Specifically For Elderly Family Members?

      Yes, we offer gentle and thorough cleaning services designed to accommodate the needs of elderly individuals, ensuring their living space is safe and hygienic. For specialized arrangements, please email us or use our WhatsApp service.

    • What Kind Of Cleaning Services Do You Recommend For Pregnant Women?

      For expectant mothers, we recommend our eco-friendly cleaning option to ensure a non-toxic and safe environment, minimizing any risk of exposure to harsh chemicals. Contact us for details on customizing this service for your needs.

    • Is There A Specialized Cleaning Service For Seasonal Needs Like Fall And Spring Cleaning?

      Certainly! Our fall and spring cleaning services include a comprehensive deep clean to address the specific needs of each season, refreshing your space thoroughly. Book your seasonal cleaning by contacting us via email or WhatsApp.

    • How Can Vida Cleaners Assist With Home Sale Preparations?

      Our home sale prep service focuses on making your property pristine and ready for showings, helping you make the best impression on potential buyers. Get in touch with us to discuss and schedule your service.

    • Can Cleaning Services Be Customized For Post-Surgery Or Medical Recovery At Home?

      Yes, we provide customizable cleaning options to create a clean, sterile, and restful environment for those recovering from surgery or medical procedures at home. Contact us to tailor a cleaning plan to your specific needs.

    • What If I Need An Urgent Cleaning Service After An Unexpected Event?

      We understand that life can be unpredictable. Contact us for our same-day cleaning service availability, and we’ll do our best to accommodate your urgent request.

Seraphinite AcceleratorBannerText_Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.